Appointment Booking Procedures

Q. How can I view my upcoming appointments?

You can access a list of your future appointments by clicking the 'Calendar' button in the menu.

Q: How can I schedule an appointment?

You can browse the schedule for existing availabilities. Here are the steps:
  1. Click on 'Schedule an appointment' in the menu
  2. Use the left and right arrows at the top left of the calendar to browse the schedule. Note that availabilities will appear as boxes on the calendar.
  3. Please choose below the type of Counselling Appointment you’d like to book from the drop down menu. You can book in-person, zoom or phone either at the Broadway or Downtown campuses.
  4. Click once on an availability slot to schedule that time slot.
  5. Follow the prompts to confirm and finalize the booking.

Q. How can I cancel an appointment?

If you see a 'cancel' link beside your appointment on the 'Calendar' tab you can use this to cancel your appointment. If you do not see this link please call or visit to cancel your appointment.

Q. What can I do if I have an urgent question or concern?

If you cannot find a timely appointment slot online, call the Counselling Services reception at 604.871.7000, option #2. 
If this is an emergency, please call 911 or your local Crisis Centre:
  • Greater Vancouver:    604-872-3311
  • Lower Mainland:     1-866-661-3311
  • BC Wide:               1-800-784-2433